Villa Länsitalo’s reservation terms

RESERVATION AND PAYMENT

Reservation is confirmed when the customer has paid an advance (20 %) on the villa’s lease by the end of the date of payment or has paid an advance and the end amount all at once. The end amount on the reservation is paid approximately four (4) weeks before the beginning of the vacation.

If the reservation is made later than four weeks before the beginning of the vacation, the entire lease amount is paid all at once.

If payments aren’t paid by the end of the pay date, the reservation is cancelled.

CANCELLING AN RESERVATION

Cancellation is always made written (letter, e-mail). Cancellation is considered to be taken place when the notification has arrived to the villa. When a reservation is cancelled the advance (20 %) is recouped. If the reservation is cancelled later than 14 days before the beginning of the vacation, the whole lease amount is recouped, unless the villa has made a new reservation.

If the reservation is cancelled because of a sudden illness or other (a doctor’s certificate is required) of the reserver or a member of the family, the lease is returned not including the office fee 50 €.

VILLA’S RIGHT TO CANCEL A RESERVATION OR TO DISCONTINUE THE RESERVATION IN CASE OF DISTURBING BEHAVOUR

If in case of insurmountable obstacle (force majeure), villa reserves the right to cancel the reservation. Villa is then required to notify about the cancellation to the customer without delay and return the amount in whole. In case of a force majeure-obstacle possible expenses to the customer are not compensated.

If a customer/reserver dos not stop the disturbance or danger in the accommodations or neighbourhood despite the notice that the villa/owner has given, the villa reserves the right to cancel the reservation affective immediately. All expenses caused by actions mentioned above will be billed from the reserver.

CHECKOUT, KEY EXCHANGE AND RETURN AND RESIDENCE AT THE VACATION RESORT

Checkout day is Friday. The villa is available from 18.00 a clock on the arrival day till checkout at 12.00 a clock. At a weekend reservation the villa is available from 18.00 a clock at the arrival day till checkout at 18.00 a clock.

Key exchange is arranged beforehand with the villa owner. Keys are exchanged only if the lease is paid for. Customer is responsible for the key during the stay. Expenses caused from changing locks in case of a lost key are recovered from the customer.

Villa’s lease includes furniture, basic dishes, dishwasher and other home appliances. Toilet- and household papers customer needs to require himself. Beddings are included to the lease, but linen (sheets and towels) customer needs to bring with him or rent from the villa at 12€ / a set. Use of sheets is a must.

Use of the sauna is arranged beforehand. 

The villa can be used by the number of people agreed on beforehand. Pets on the villa are NOT ALLOWED. Smoking is NOT ALLOWED indoors. The use of tents, camper vans, or mobile homes on the holiday property site is forbidden without explicit permission from the owner.

Final cleaning is taken cared by the customer or it can be ordered from the villa beforehand. We expect the customer to do the following: take out the rubbish, hoover the floors, wash the dishes (and empty the dishwasher), remove stains and dirt, return items to their designated places, and make the beds. Even if cleaning has been arranged, the cottage is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Also, the yard of the cottage must be tidy.If final cleaning hasn’t been done and it hasn’t been ordered from the villa, the villa reserves the right to claim 50 % addition to the cleaning fee. 

Kids can play in the playground (playhouse, sandbox, swing) at client´s own risk.

DAMAGE REIMBURSEMENT

Customer is obliged to reimburse damages to the vacation resort or it’s effects directly to the owner.

COMPLAINTS

All of the resorts equipments and condition related remarks and complaints need to be notified immediately during the vacation and as they occur to the villa’s personnel. If the issue in hand doesn’t get fixed as a result of a complaint, customer can make a written complaint in a period of a month from the end of the reservation to the owner.

Ø The right to price changes are reserved.

Ø Value added tax according to the valid legislation.

Ø All prices include value added tax.